Need to make a claim?

All claims are dealt with by your insurer, AXA Insurance UK plc. 

Call AXA direct
To report a claim, please contact AXA Insurance directly on 0345 900 4185 (option 3).

You will need the following details which can be found on your certificate of insurance:

  • Scheme policy number (this begins BL BDX, followed by 7 numbers)
  • Policy number (this begins SMT, followed by 5 numbers)
  • Name of the policyholder

Claims examples

A customer trips over a box which was accidently left by the stallholder in the gangway where people walk.  The customer breaks their ankle and was unable to work for a few weeks whilst it healed and brings a claim against the stallholder.  The Public Liability section of the policy wording would respond. 

An employee was serving hot drinks to a customer from their food and drink van and slipped on the floor of the van, which was greasy from a spillage earlier which was not cleared up properly.  They suffered burns as a result and brought a claim against their employer.  The Employers’ Liability section of the policy would respond. 

Need to Make a Claim on Your Insurance Policy?

If you want to make a claim please call AXA direct.

Make a Claim Now

Call AXA direct

Frequently Asked Questions

All claims are dealt with by your insurer, AXA Insurance plc UK. To report a claim, please contact them directly on 0345 900 4185 (option 3).

You will need the following details which can be found on your certificate of insurance:

  • Scheme policy number (this begins BL BDX, followed by 7 numbers)
  • Policy number (this begins SMT, followed by 5 numbers)
  • Name of the policyholder

We would recommend that you:

  • Support your employee to get the medical assistance they need and ensure they are no longer in immediate danger
  • Meet your legal obligation to record accidents in your accident book including the details of any witnesses if there were any
  • Report the accident to insurers by calling AXA on 0345 900 4185 (option 3)
  • Do not accept responsibility or agree to pay any compensation
  • Wait for insurers to investigate and advise you of the best course of action

If you accept liability before referral to AXA, then you could prejudice you and AXA’s ability to defend the claim.

You should immediately report the claim or the allegation to insurers by calling AXA on 0345 900 4185 (option 3). You will need the below information which can be found on your certificate of insurance:

  • Scheme policy number (this begins BL BDX, followed by 7 numbers)
  • Policy number (this begins SMT, followed by 5 numbers)
  • Name of the policyholder

 

If you have received any correspondence from a third party or a solicitor you should not reply and should forward immediately to AXA who will handle this on your behalf as part of their investigation.

Unfortunately not, stock or property is not covered under this policy and we are unable to insure such property.

Yes, cover is provided automatically but only applies to products which are similar to those sold at physical events.  Sales of products to USA or Canada are also excluded. 

We can only provide cover for non-invasive treatments, using proprietary branded products only.

Some examples of procedures that we cannot cover are:

  • Body piercing
  • Tattooing
  • Eyebrow threading
  • Waxing
  • Hair styling